Who is Cedez Travel?
We (“Cedez Travel”) are an IATA certified travel agency and travel consulting firm based in Atlanta, Georgia.
We offer you (“the Client”) Travel Consultation (“Consultation”) and Travel Booking Services (“Services”) for specific destinations globally.
Our Privacy Officer can be contacted at privacy@cedeztravel.com
About this Policy
Cedez Travel takes its data protection and privacy responsibilities seriously.
Please review our Privacy Policy to understand how we collect, use, and protect your personal information. This policy outlines the types of information we gather, the methods of collection and the measures we take to ensure your data’s security. We aim to provide you with the necessary information to make an informed decision regarding the sharing of your personal information with us.
This Privacy Policy may be updated from time to time to keep it up to date with legal requirements and the way we operate our business. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy. We suggest that you check back regularly to review any changes. If we make significant changes to this Privacy Policy, we will seek to inform you by notice on our website or email.
How do we collect your information?
Information may be provided to us through various channels. You may submit information directly to us or through our sales agents, travel agents, business partners (including tour operators, guides, and other third parties such as insurance and medical providers) via email, phone, letter, web chat, or in person. Additionally, you may provide information by completing online or printed forms, providing feedback, participating in surveys, or subscribing to newsletters or loyalty programs.
Information Collected
We need to collect, use, and disclose personal information to perform our business functions and activities, including making and managing travel bookings on behalf of our customers.
Our Services are not designed for children under the age of eighteen, and we do not knowingly collect Personal Data from them. If we become aware that a child under the age of eighteen has provided us with Personal Data, we will take steps to remove such data. If you become aware that your child has provided us with Personal Data without your consent, please contact the Privacy Officer.
By utilizing our Services, you affirm that you are at least eighteen years of age.
We are dedicated to ensuring the privacy and confidentiality of personal information/data. We implement comprehensive physical, electronic, and procedural safeguards to protect the personal information under our care.
By registering to use our site and subscribing to our products or services, we may collect the following Personal Information from you to provide the Services:
• Your contact information, including name, phone number, address, and email address
• Billing information, such as credit card number, expiration date, card type, and billing address
• Profile data, such as username and password, purchase details, and date of birth
• Passport details, national identity card details, and driver’s license details
• Online identifiers, such as IP addresses, device data, and network information; loyalty program or frequent flyer details
• Internet or other electronic network activity, including device and network information used to connect with us, as further described at the bottom of this page.
• Audio information (e.g., voice recordings for quality control, service improvement, training, and dispute resolution), and electronic and visual information (e.g., video surveillance footage) used for security purposes
• Payment account information, such as credit/debit card details, including card type, card number, security number, expiry date, and other financial details necessary to process transactions
• Health information, such as dietary requirements and health issues (if any)
• Additional information pertinent to your travel arrangements or required by the respective travel service providers (e.g., airlines, accommodation, or tour operators).
Handling this data also enables us to:
• Send you essential account, order, or service information.
• Address your queries, refund requests, or complaints.
• Process payments and prevent fraudulent transactions, based on our legitimate business interests.
• Set up and manage your account, provide technical and customer support, and verify your identity.
As with most websites, when you access our site, we may gather certain technical and routing information about your computer to enable your use of the Site and its services. We use these environmental variables to track and facilitate your use of the Site and its services.
Additionally, we use these variables to measure traffic patterns on the Site. To better understand the needs of our visitors, we may occasionally match this information with your Personal Information.
Additionally, we may collect the following information:
• We may collect location and traffic data (including IP address and browser type) when you place an order, or if it is necessary to estimate taxes and shipping costs based on your location.
• Product pages visited and content viewed during your session.
• Your comments and product reviews if you leave them on our website.
• Account email/password to enable account access, if you have one.
• If you create an account with us, your name, address, and email address, which will be used for future order checkouts.
In certain circumstances, we may need to collect personal information about you from a third party. This includes situations where a person makes a travel booking on your behalf, such as a family or group booking, or a booking made by your employer. In these cases, we will rely on the authority of the person making the booking to act on behalf of any other traveller included in the booking.
We gather and store data through cookies, log files, clear images, secure database entries, and third-party sources to compile a summary of your preferences. We link your personally identifiable information and membership usage history to this summary to provide tailored promotions and marketing offers, improve site content for you, and determine your preferences.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose information as required by law (e.g., to comply with a subpoena, warrant, court order, or legal process) and when we believe disclosure is necessary to protect our rights, avoid litigation, ensure your safety or the safety of others, investigate fraud, or respond to a government request. We may also disclose information about you for reasons of national security, law enforcement, or other issues of public importance.
Data from Email Forms
To facilitate the provision of requested information, we utilize Kit Inc. to collect and store your email address. The Privacy Policy delineates their use of your personal and anonymized data.
You may review their policy https://kit.com/privacy. If you wish to opt out of data collection, you may unsubscribe (we will remove your data) and follow the instructions provided on their privacy page.
Financial Information
We integrate with numerous third-party service providers and payment gateways to facilitate transactions between you, us, our partners, tour operators, and agents, as applicable. These service providers share payment information to enable us to administer and manage your travel services reservation or tour. All third-party payment providers are required to comply with PCI DSS and process all payments on our behalf.In most instances, you will make a payment via credit card for your tour or travel services using the secure online booking engine on the relevant website or platform. In rare cases, you may provide your credit card details over the phone.
We hereby advise you to refrain from emailing or sending your payment card details in writing to us or any of our partners under any circumstances.
Comments
When visitors post comments on the site, we collect the information provided in the comments form, along with the visitor’s IP address and browser user agent string, to facilitate spam detection.
An anonymized string derived from your email address (also known as a hash) may be supplied to the Gravatar service to check if it is in use. The privacy policy of the Gravatar service can be accessed here: https://automattic.com/privacy/. Upon approval of your comment, your profile picture will be publicly visible in relation to your comment.
Media
When uploading images to the website, it is imperative to ensure that images do not contain embedded location data (EXIF GPS). Website visitors have the capability to download and extract location data from images.
Additionally, a professional photographer may be present during your trip to capture promotional images. In such instances, a consent and waiver form will be provided. Signing this form is not mandatory, and providing such consent is entirely voluntary. We will honor your privacy and preferences in the processing of any personal information collected through visual media.
Cookies Policy
Cookies are small text files that are placed on your browser by us or our partners when you use your computer, tablet, or other device. These cookies enable the browser to identify the device accessing our websites and remember specific information that the web server can later retrieve and use. This data is sent back to our systems as you navigate our website. Upon closing your browser, some cookies remain stored in your computer’s memory, while others expire or are deleted.
Cookies used on our websites:
Cookies are utilized on our websites mainly to enhance your online experience. Our websites typically employ the following categories of cookies:
• Strictly necessary cookies: These cookies are indispensable for enabling navigation and utilization of website features, such as accessing secure areas. Without these cookies, the services you request cannot be provided.
• Performance cookies: These cookies gather data on how visitors interact with our website, such as the most frequently visited pages and error messages encountered. These cookies do not collect information that identifies individuals. All data collected is aggregated and anonymous, used solely to enhance website performance.
• Functionality cookies: These cookies facilitate the provision of our travel products and services or allow the website to remember your preferences (e.g., language, region, layout, text size). They also remember interactions with specific components to avoid repetition when logged in.
Third party cookies
Third-party vendors utilize cookies to assist in evaluating the effectiveness of our marketing efforts and to deliver more customized advertisements to users on other websites. When accessing certain sections of our website, Google Analytics, a web analytics service provided by Google Inc. (“Google”), will place cookies on your device’s browser. The data generated by these cookies regarding your website usage is transmitted to Google. This data is subsequently used to compile statistical reports, enabling us to measure and analyze various metrics, including the number of website visits, pages viewed, and average time spent on the website. We do not, and will not permit any third party to, use Google Analytics to track or collect any personal information from visitors to our website. We will not associate any data collected via cookies with any personal information from any source as part of our use of Google Analytics. For additional information about Google Analytics, please visit www.google.com/analytics. For details on Google Analytics’ Privacy Policy, please visit www.google.com.
You have the option to opt-out of Google Analytics by using the Google Analytics Opt-out Browser Add-on, accessible at https://tools.google.com/dlpage/gaoptout/.
Furthermore, if this website permits the setting of third-party cookies or if you access other websites via links provided on this site, the operators of these websites will use cookies according to their own cookie policies, which may differ from ours.
Articles on this site may include embedded content (e.g., YouTube, Pinterest, WordPress.org, Ads, etc.). When content from other websites is embedded, it functions as though the visitor is directly accessing the other website. These external websites may gather data about you, utilize cookies, incorporate additional third-party tracking, and observe your interactions with the embedded content. This includes tracking your interactions if you have an account and are logged into that website. To learn how to control this information and request deletion, please refer to the Privacy Policy of the respective website.
We are not responsible for the privacy practices or content of such websites and encourage you to review the privacy policies of any linked third-party websites you visit.
How to Manage, Delete and Block Cookies
You have the option to modify your browser settings to accept or refuse all cookies, select specific cookies, or request notifications when a cookie is set. Refer to your browser’s help feature for guidance.
You may accept all cookies, reject third-party cookies, or reject and remove all cookies from your device by adjusting your internet browser settings, typically located in the ‘options’ or ‘preferences’ menu, or through options provided by us. Should you wish to reverse your decision after accepting our cookies, your browser will have an option to clear previously set cookies.
Consult your browser’s help feature for instructions.
To prevent future cookies from being placed on your device, you can also alter your browser settings. Please note that blocking all cookies may impair some functionalities of our website and we may be unable to deliver all services as intended.
Pixel tags
A pixel tag is a technology implemented on a website or within an email to track specific activities, such as website views or email openings. Often used alongside Cookies, pixel tags allow us to send readable email messages and track the aggregate number of opened emails. This data may be utilized to minimize or discontinue messages sent to our customers.
Embedded content from other websites
Articles on this site may contain embedded content (e.g., videos, images, articles, etc.).
Embedded content from other websites operates in the same manner as if the visitor were directly visiting the other website.
These external websites may collect data about you, utilize cookies, incorporate additional third- party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that website.
Who we share your data with
We disclose Personal Information to specific companies that provide services on our behalf. We only share the Personal Information necessary for these services. We mandate that any company receiving Personal Information must protect it in accordance with this policy and restrict its use to the services performed for us.
• Application development
•Site hosting
• Maintenance
• Data analysis
• Infrastructure provision• IT services
• Customer service
• Email delivery services
• Payment processing
• Marketing and analytics
• Enforcement of our Terms of Service Agreement and other agreements
• Other users of the site can identify you when you send messages or make comments through the Services.
• Persons or entities with whom you consent to have your Personal Data shared
• Third parties to prevent damage to our property (tangible and intangible), for safety reasons, or to collect amounts owed to us
• Merchants and payment processors
• Third parties as deemed necessary or appropriate, in any manner permitted under applicable law, including laws outside your country of residence
We utilize external credit card processing companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store, or use personally identifiable information for any other purpose.
In the course of providing our services, it may be necessary to disclose personal information to relevant overseas travel service providers. We engage with various travel service providers globally, so the location of a travel service provider relevant to your personal information will depend on the services being provided. Typically, the relevant travel service providers will receive your personal information in the country where they will provide the services to you or where their business or management is based.
Please be advised that your information may be transferred to an overseas recipient (excluding our overseas related entities) located in a jurisdiction where you may not be able to seek redress under your local data protection laws, and which may not provide the same level of data protection as your jurisdiction. To the extent permitted by your local data protection laws, we disclaim liability for how these overseas recipients handle, store, and process your personal information.
We use service providers located all over the world, so it is not possible for us to set out in this Policy all of the different countries to which we may send your personal information.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.
People’s Republic of China Cyber Security Law Requirements
Personal information collected and generated within the territory of the People’s Republic of China may only be transferred outside this territory for legitimate business purposes or other authorized reasons.
These include the following circumstances:
1. When the international transfer is required or authorized by the individual;
2. When using our platforms or online booking tools to reserve overseas hotels, airlines, and related travel services or products.
Singapore Requirements
This section exclusively addresses the processing of personal data by us in accordance with the Singapore Personal Data Protection Act (“PDPA”). In instances where voluntary consent for the processing of personal data has not been obtained, we will collect, use, and disclose personal data in accordance with an exception under the PDPA or as required or authorized by any other applicable law.
Upon receiving a written request to withdraw your voluntary consent, we may need a reasonable amount of time (depending on the complexity of the request and its impact on our relationship with you) to process your request and inform you of the consequences (including any legal implications which may affect your rights and liabilities with us). We will not delay the processing of such requests and will ensure they are handled within the timelines stipulated by the PDPA.
Linked Sites
Our websites might include links to third-party websites over which we have no control. We disclaim responsibility for the privacy practices or content of these websites. We advise you to review the privacy policies of any third-party websites you visit, as their privacy policies and practices may differ from ours.
Social Media Integrations
Our websites and mobile applications may incorporate social media features and widgets (such as “Like” and “Share” buttons/widgets) (“SM Features”). These are provided and managed by third-party companies (e.g., Facebook) and may be hosted by a third-party or directly on our website or mobile application. SM Features may gather information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to ensure proper functionality of the SM Feature.
By logging into your account with the third-party company, they may associate information about your visit to and use of our website or mobile application with your social media account. Additionally, your interactions with the social media features may be recorded by the third-party.
Additionally, the third-party company may provide us with information in accordance with their policies, such as your name, profile picture, gender, friend lists, and any other information you have chosen to make available. We may share information with the third-party company to serve targeted marketing to you via the third-party social media platform. You can manage the sharing of information and opt out from targeted marketing through your privacy settings on the third- party social media platform.
Your use of these SM Features is subject to the privacy policy of the third-party provider. For more information about the data practices of these third-party companies, and to find out what personal information is collected about you and how the third-party uses such personal information, please refer to their privacy policy directly.
Data Retention
We retain and store most information about you in computer systems and databases operated by either us or our external service providers. Additionally, some information may be recorded in securely stored paper files.
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. In certain circumstances, we may store your personal information for extended periods, such as to comply with legal, regulatory, tax, or accounting requirements.
In specific situations, we may retain your personal information for longer to maintain an accurate record of your interactions with us in case of complaints, challenges, or potential litigation. Comments and their metadata are retained indefinitely to facilitate the recognition and approval of follow-up comments automatically.
For registered users, we store the personal information provided in their user profiles. Users can view, edit, or delete their personal information, except for their username. Website administrators are authorized to access, view, and modify this information. If you request to restrict or stop the use of your personal information or withdraw consent, this may impact our ability to provide services to you. For example, travel bookings require the traveler’s full name, contact details, and identification (e.g., passport details), and we cannot make bookings without this information.
Contact forms are retained for one year.
What rights you have over your data?
If you have an account on this site, or have posted comments, you may request an exported file of the personal data we hold about you, including any data you have provided to us. You may also request the erasure of any personal data we hold about you. This excludes data we are required to retain for administrative, legal, or security purposes.
To make a request to:
• Access, update, modify, rectify, erase, object to, or obtain a copy of the personal information we hold about you
•Restrict or stop us from using any of your personal information, including withdrawing any previously given voluntary consent
• Request a copy of personal information processed based on your consent or necessary for a contract, in a machine-readable format, or have it transmitted to another controller.
Please contact us as detailed at the bottom of this page. Your request will be acknowledged. We will process your requests within the timeframes mandated by applicable privacy laws. Please be aware that we may extend this period for complex requests or as permitted by law.
We reserve the right to deny access for any reason allowed under applicable laws, including national security, corporate finance, and confidential references. If access or correction is denied, we will provide written reasons unless it is unreasonable to do so. In compliance with applicable local data protection laws, we will document your request and its denial in our records.
You must provide accurate information and update it as necessary. In the absence of updates, we will assume the information submitted is correct unless we become aware otherwise.
You may withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link provided in our marketing emails or by reaching out to us through the contact information provided below.
In any of the situations listed above, we may request proof of identity by providing a valid means of identification to comply with our security obligations and prevent unauthorized disclosure of personal information.
Numerous advertising networks provide an option to opt out of Interest-Based Advertising. For further details, please visit https://www.aboutads.info/choices/ or https://www.youronlinechoices.com.
To the extent allowed by law, we retain the right to impose a reasonable administrative fee for any manifestly unfounded or excessive requests regarding access to your personal information, as well as for any additional copies of the personal information you request from us.
Changes to our Notice
This Policy may be amended periodically. Any changes will be posted on our website, with a prominent notice provided for significant updates. The Notice will also indicate the date of the most recent update. It is your responsibility to review the website periodically to stay informed of any changes.
How we keep your information secure
In accordance with our ongoing commitment to safeguarding personal information, we have established and maintain appropriate technical and internal processes to ensure an adequate level of security for any personal information provided to us. Cedez Travel has instituted various physical and electronic security measures to protect the personal information it holds from loss, misuse, and unauthorized access.
Cedez Travel regularly evaluates security technologies to protect your personal information to the same extent as our own confidential information. Cedez Travel assumes no liability for the actions of third parties or their security measures concerning the information that third parties may collect or process through their websites, services, or other means.
We will destroy or anonymize personal information once it is no longer necessary for our business purposes, or as required by law.
For any inquiries, comments, or complaints about this Policy or our handling of your personal information, please contact us using the details provided below, and we will respond as soon as practicable.
Submit an inquiry:
Email – privacy@cedeztravel.com
Postal Address – Attention Privacy Officer – Cedez Travel 794 Marietta Street NW #94311
Atlanta Georgia 30377